Integrated Solutions

Incoming Call Recognition Now Available with Agency Matrix and our Partnered Vendors. The Missing Piece to Your Customer Service Puzzle. 

Provide Second-to-None Customer Service with the Right Business Communication Solution

The insurance landscape is rapidly evolving. With true uncertainty on what impact the PPACA will have, along with insurance increasingly being perceived as a commodity among consumers, it’s imperative to do everything possible to differentiate yourself from other insurance agents in your marketplace. If there is one thing you can do to separate your insurance agency from your competition, it’s focusing on providing the best agency customer service possible with reliable business communication software. 

If you’re already using Agency Matrix as a business communication solution, you’ve experienced firsthand how helpful it is to have all of your customer’s information easily accessible, instead of buried in a series of filing cabinets. Your ability to provide exemplary agency customer service has increased since all your customer’s information is a click away with Agency Matrix telephony software. However, there is a faster and easier way to get access to your customers' information.

With incoming call recognition from Agency Matrix, you simply click on the incoming call pop-up on your computer screen, and the customer’s record will load in Agency Matrix insurance software. No longer will you need to verify the spelling of someone’s last name in the middle of your call to make sure you have the right person. Thanks to our telephony software, you’ll have access to the right information as soon as you pick up the call.  You’ll be able to identify the source of a call through advanced caller ID features with our complete business communication solution. 

Make the most of every call and interaction with a client. Streamline your communications with business communication software from Agency Matrix.

 

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VirtualTone

VirtualTone is a Houston-based company, founded in 1998, that offers dedicated, hosted voice over internet protocol (VoIP) communications and internet solutions to clients across the nation and around the world. VirtualTone® technology is designed with cloud computing technology and is accessible using any broadband internet connection, allowing clients to break free from their traditional phone system.

VirtualTone offers phone systems that start with 5 lines/5 devices/5 phone numbers, with features such as:

 

[fa icon="check"]   Find me/Follow me

[fa icon="check"]   Call Whisper

[fa icon="check"]   Call Recordings

[fa icon="check"]   Unlimited IVR (auto-attendant)

[fa icon="check"]   Voicemail to Email

[fa icon="check"]   Customizable Caller ID

[fa icon="check"]   Call Detail Reporting

[fa icon="check"]   Softphone Compatible

[fa icon="check"]   Multiple Call Queues

[fa icon="check"]   Customizable Hold Music/Messages

[fa icon="check"]   And Many More!

 

VirtualTone is absolutely the only communication solution you’ll ever need…Guaranteed!

For more information, please visit

jive.com

or call us at 888-755-6864

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VoIP Designed Just for Your Agency

We have been providing VoIP service to insurance agencies of all sizes for many years now and proudly and exclusively serve thousands of agents nationwide. Whether you are looking for something as simple as Call Recording or a complete redesign of your customer service experience, you can buy with confidence knowing that we know how to take care of your agency.

 

[fa icon="check"] Increase agent productivity: See what your agents are doing and reach them easily from anywhere. Identify your customers instantly when they call, with pop up screen integrations to customer records through your Agency Matrix platform.

 

[fa icon="check"] Communicate 24x7x365, even in emergencies: Our backed-up infrastructure runs in locations across the country, to help your business keep going even in natural disasters. And with your Bluewave Communicator, you can even communicate from the road, customer’s location, or temporary claims centers. When it's tough for your customers we'll keep you in contact with them!

 

[fa icon="check"] Never miss a call: Send calls wherever you choose at any time of the day or night from any internet connected location via apps, forwarding, or voicemail to email.

 

[fa icon="check"] First name customer service: We know you have many choices in the market so our technical staff is dedicated to treating you like you were having a face to face meeting. Your business truly matters to us so white glove customer service is not just a catch phrase it’s our way of life.

 

For more information, please visit

www.yourbluewave.com

or email us at

sales@yourbluewave.com

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Communicate. Collaborate. Connect.

Your business communications are about to get a lot easier. Get an all-inclusive phone system with online meetings, messaging, and more.

 

[fa icon="check"] Easy to set up and use

 

[fa icon="check"] Savings you can count on

 

[fa icon="check"] Robust security and reliability

 

[fa icon="check"] Grows with you

 

For more information, please visit 

www.ringcentral.com

or call us at 877-777-6349

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What does Communication mean to your business?

It is faster to market. It is mobilized work forces. It is the next minute more profitable than the last. Communication is your business embracing the incredible opportunities that come with the belief that every interaction counts.

 

[fa icon="check"] Communication is Scalability: The Vonage system is entirely cloud-based, allowing you to implement new software without additional infrastructure or costs. So as your business grows, our network seamlessly scales with you—without unexpected fees.

 

[fa icon="check"] Communication is Valuable Connections: Nexmo, the Vonage API platform, redefines customer experiences. Innovative, real-time technology connects businesses with consumers faster than ever before, in the ways -- and channels-- they prefer. Embedded communications create contextually relevant interactions, delighting customers and improving business bottom lines.

 

[fa icon="check"] Communication is Productivity: Vonage business integrates with the most widely used cloud-based applications to optimize any workplace. This brings Vonage technology into the apps you already use—keeping your team working efficiently on one platform. See how seamless integration can increase your productivity.

 

For more information, please visit 

www.vonage.com

or call us at 1-844-866-9118

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A powerful communication suite

Get tools that work great on their own, and even better together

 

[fa icon="check"] Voice: Unified cloud communication

 

[fa icon="check"] Service CRM: Multi-channel support software

 

[fa icon="check"] Chat: Live chat software

 

[fa icon="check"] Surveys: Online survey software

 

For more information, please visit 

www.nextiva.com

or call us at 800-799-0600

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Now part of NetFortris

Some communications providers own a network. Others provide security solutions. Still others provide third-party software add-ons. We’re different. NetFortris owns and operates one of the largest and most secure coast-to-coast networks in North America. That network, plus years of enterprise-class security expertise, provides the communications foundation on which even the most security-conscious businesses rely. And to complete the picture, we provide everything from basic voice services to cloud-based unified communications and collaboration. All built by NetFortris to fit together perfectly to meet your business’ needs—not just today, but into the future.

 

[fa icon="check"] Financial Services: Worried about data security, analytics and compliance with Dodd-Frank, SEC and other regulations? NetFortris solutions fit together perfectly to address the unique challenges of today’s financial services providers.

 

[fa icon="check"] Healthcare: As a healthcare provider, you’ve got more than network infrastructure to worry about. NetFortris provides reliable, HIPAA-compliant voice and data connectivity as an integrated part of your communications strategy.

 

[fa icon="check"] Retail & Restaurants: Need to ensure PCI compliance on every payment, while expanding your opportunities beyond traditional retail boundaries? NetFortris’ PCI-certified solutions can deliver, from the network all the way to the cloud.

 

[fa icon="check"] Enterprise: Today’s enterprise needs scalable, customizable solutions for voice and data that go beyond the traditional office to support the contact center and mobile employee. NetFortris solutions work together seamlessly to extend your reach.

 

For more information, please visit 

www.netfortris.com

or call us at 877-366-2548

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Why use Jive Hosted VoIP phone system?

Cloud-based phone services make your business more efficient and easier to manage. Jive replaces existing phone equipment with a cloud hosted PBX, which means your desk and smart phones work together and can be managed from your web browser and a mobile app. Cloud phone systems make it easier for your customer to contact your teams, turn any location into a workplace and reduce your current expenses.

All of the features you need to succeed:

 

[fa icon="check"]   Auto-Attendants

[fa icon="check"]   Call Analytics

[fa icon="check"]   Call Recordings

[fa icon="check"]   Call Queues

[fa icon="check"]   Call Routing

[fa icon="check"]   Cloud PBX

[fa icon="check"]   Conference Bridge

[fa icon="check"]   Custom Greetings

[fa icon="check"]   Desktop Integration

[fa icon="check"]   Dial Plan Editor

[fa icon="check"]   And Many More!

 

For more information, please visit

jive.com

or call us at 877-548-3007